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EXISTING ACCOUNT CUSTOMER REGISTRATION
Due to a major website upgrade, you may need to reset your password.
Because passwords are encrypted, we couldn't migrate them to the new website. All users were required to reset their password when the new website launched. An e-mail was sent to all existing account holders to confirm the launch and password requirements.
If you purchase a product that is faulty, damaged or not fit for its intended purpose, we can provide you with an exchange, credit or refund.
We cannot accept returns on Non Stock - Special Order Buyins - they cannot be returned as cannot return to the supplier.
To make a return, simply:1. Ensure the product is in its original packaging2. Retain your original receipt/invoice3. Contact us within 7 days of delivery to advise of the problem. We’ll organise a pick up and discuss your request for an exchange, refund or credit.4. Contact us here.